Careers

Customer Engagement Manager

Position Type: Full Time Employee
Education Level: Bachelor's Degree or Master's Degree
Work Experience: 5+ years
Location: Based in San Francisco Bay Area, CA

Right90, Inc.

Right90 is looking for a talented and seasoned Customer Engagement Manager to be part of the Professional Services Group.

Headquartered in the Silicon Valley, Right90 is a privately held company that provides sales forecasting solutions through the software-as-a-service (SaaS) delivery model. Our on-demand software and services empower manufacturing companies to reduce sales risks, increase gross margins, lower inventory exposure and increase sales productivity. Right90 delivers rapid results through a flexible, on-demand platform that accelerates user adoption and business value, while minimizing risk and IT infrastructure. Right90 was founded in 2003 by Kim Orumchian, Dean Skelton, and Arthur Stabenow — three veterans of the technology industry and experienced entrepreneurs. Right90 has various locations throughout North America.

Position Objectives:

The key objective of the Customer Engagement Manager position is to manage customer accounts post-sales through implementation and for the duration of the customer relationship ensuring customer satisfaction, subscription renewal and sales reference-ability. Customer Engagement Manager responsibilities include educating customers on the solution and delivering on-going customer assistance to drive customer value through the use of the Right90 application. This person must be extremely proactive and organized, understand the customers’ business & processes, and build relationships with various departments within the customers’ organization including operations, sales, finance, marketing and executives. In addition, the Customer Engagement Manager should possess strong problem solving skills and be able to effectively translate new customer requirements back to Right90 Product Marketing and Engineering.

The Customer Engagement Manager role reports to the Vice President of Services.

Primary Responsibilities:

• Assist in timely and efficient account transition from pre-sales to post-sales.
• Work closely with Right90 or partner technical resources assigned to implementation to minimize implementation timeline.
• Track short term and long term goals — ultimately ensuring all customers’ business objectives are met.
• Consult with customers on business process and best practices integration of Right90 service.
• Ensure a high level of subscription renewals within customer base by maintaining outward communications and outreach pertinent to the ongoing utilization of Right90.
• Partner with Right90 Customer Support staff to provide outstanding and proactive education and support.
• Interact with Right90 Marketing, Engineering and Sales to offer insight into customer activities and requests.
• Uncover and communicate up-sell opportunities within existing customer base to sales organization.
• Manage multiple customers including relationships with both strategic and operational personnel.
• Coordinate service and software upgrade activities.

Required Qualifications:

• 5+ years experience working with customers in post-sales capacity in account management or project management position.
• Domain knowledge or understanding of sales and operations planning process, prefer specific knowledge of financial planning, production planning or supply chain planning processes.
• Ability to travel occasionally to customer sites (most work is done remotely).
• BA/BS or equivalent experience.

Character Description:

We are looking for someone who has demonstrated professionalism and customer presence. Must be self-starters who are not fazed by unexpected events. Must be smart, mature, self confident, flexible, adaptable team player and a good communicator. Must have the temperament to work in a startup environment. Lastly, they have to be detail oriented, reliable and have an uncanny ability to get things done.

The position is based in the San Francisco Bay Area. We are also looking for a candidate who does not need employer sponsorship to work in the United States.

How to Apply:

If you meet the above qualifications, submit your resume now for immediate and confidential consideration! Here's what you need to do:

• Get to know us and our products by reviewing our Web site
• Email your resume along with a cover letter to careers@right90.com referencing the position of interest in your subject line
• Tell us your salary expectations and why you'd be perfect for the job, as well as what you'd bring to Right90. Good luck and we look forward to your application!

Interested in this position? Send us an email.