Maximize the Value of Your Right90 Solution

Right90 offers expert product support and training to help you maximize the value of your Right90 Sales Forecasting solution. Two support options are available: Standard and Gold.

Standard Support

Peace of Mind with Quality Support
Included in the Right90 subscription price, Standard Support covers product support for Right90 administrators. Right90 administrators handle end user support (Tier 1).

Gold Support

Increase Value with Prioritized Account Specific Support
Customers with complex business processes or integration requirements should consider Gold Support. This includes an assigned account manager who understands how the business utilizes Right90 in detail. It also offers a premium service level agreement (SLA) for questions and issues regarding Right90.

Summary of Support Options

Gold Support Features Extend the Value of the Right90 Solution

Gold Support includes Standard support and the following additional valuable offerings:

• Faster Response Time: All critical priority support requests will be addressed within two business hours, and a support representative will ensure requests receive the highest priority and level of attention.
• Assigned Account Manager: A senior-level business professional will work to understand the specific business needs and develop the best approach to handle unique business requirements using Right90. This account manager is focused on ensuring that each user and role in the company is receiving value from the Right90 application. Right90 will be in regular contact with
  the company to address all issues, including product suggestions, business process modeling, best practices in sales forecasting and more.
• Business Reorganization Support: Right90 provides advice on the best way to handle major organizational changes (like mergers or acquisitions) within the Right90 suite of applications. The Right90 team enables a smooth transition during the organizational change by offering insight into different approaches to reorganization within the sales forecasting process.
• Quarterly Health Check: A rigorous, quarterly health check of the use of Right90, including a review of detailed usage patterns, forecast volatility, forecast accuracy (if applicable), and forecast evolution.Companies benefit from expert advice on incorporating best practices and maximizing value from every feature in Right90.
• Quarterly Detailed Usage Reporting: Assigned account managers review detailed usage reports to help drive forecast compliance, enabling customers to optimize their usage of Right90.
• Product Advisory Program: Meet with Right90 product team, executives, and other Right90 customers on periodic basis to receive previews into future Right90 releases, provide influence on product direction, and discuss new approaches to increase sales forecasting performance.
• Advanced Triage and Recovery: Right90 will provide assistance in determining feasibility and ,where possible, a manual development driven correction of a loss of data due to user error.

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